GENERAL WARRANTY QUESTIONS
Have you got a lifetime warranty on your products?
All warranty stated on the product pages. Varies on manufacturer from time to time. If in doubt do contact us.
What counts as a defect in workmanship?
A defect in workmanship is any problem with a product that should have been noticed by our skilled quality control inspection prior to shipping. Problems that could fall into this category would be gaps in welds, crooked welding, missing threads, mis-alligned cable guides etc. It is in fact any part of the manufacturing process that was completed incorrectly or missed. If something bends or breaks it is not necessarily such a defect, and all such defects need to be notified within the 90 days. Ideally such problems should be found before you begin to use the new product and if you do find something wrong get in touch straight away.
I ordered my bike in another country by mailorder. What do I have to do if I have a problem?
All warranties are dealt with through the shop where you bought the item and the distributors. We are happy to talk with you about any questions you have or if you just want to go over things with us but your replacements will be usually sent out from wherever you are.
Mailorder purchases made abroad will need to be returned to wherever you bought them and that country will handle any replacements!
Mailorder purchases made abroad will need to be returned to wherever you bought them and that country will handle any replacements!
Do I require a proof of purchase, what is that exactly?
Yes you will require proof of purchase. The original sales receipt or invoice is considered proof or purchase for the warranty. Without this information we cannot be certain that you’re the original owner and this can void your warranty. If you do not have it… talk to us, we will consider things one on one and do what we think is fair… those rules are there only to prevent some from taking advantage of our good will.
TECHNICAL WARRANTY QUESTIONS
I cut down my handlebars will I void my warranty?
As long as you do a good job and nothing happens to the tubes (other than the fact that you just cut them), the warranty still stands. The same goes for your fork steerer tube, in that case do consider the threads.
I have bent my bars, does that count as warranty or not?
No. Any handlebar will bend if you crash hard enough or throw your bike far enough. If you think that there is a manufacturer failure at fault then get in touch with your dealer or distributor. Bars are usually the first item to get damaged if you bail or crash anything, the forces involved are often much greater than they might appear and you should be aware of that when asking about warranty.
No. Any handlebar will bend if you crash hard enough or throw your bike far enough. If you think that there is a manufacturer failure at fault then get in touch with your dealer or distributor. Bars are usually the first item to get damaged if you bail or crash anything, the forces involved are often much greater than they might appear and you should be aware of that when asking about warranty.
I have stripped the threads on my stem, can you warranty it?
No. Stripped or stretched threads and pinched stems do not count as warranty. Such problems are more to do with incorrect installation or over tightening than product failure. To help avoid such problems we recommend that you grease all bolts and use only sufficient force to keep things tight; using an extention or overkill on tightening is not required and will lead almost certainly to product failure.
ORDER / PRICING / AVAILABILTY
Where can I get products? Can I buy directly from you?
We accept online transaction via our shopping carts system. Once payment receive, an email will be sent for future instruction or drop by at our physical shop